Return Policy

Return and Refund Policy

Introduction

At Digi Refera Marketplace, we are committed to providing an exceptional ecosystem in tandem with all vendors who sell to millions of Ghanaians via our platform. we therefore ensure that quality products and outstanding customer service is executed at all times in the purchase, payment as well as the delivery process in any part of the country. As part of our dedication to customer satisfaction, we have established a return and refund protocol to be adhered to by all Buyers and Sellers.

Eligibility Criteria

To initiate a return, the following conditions must be satisfied:

1. The item(s) must be in pristine condition, with all original tags, packaging, and accessories intact.
2. The item(s) must not exhibit any signs of wear, damage, or alteration.
3. The return request must be submitted within [5 days] of the original delivery date.

Return Options

We offer two return options:

1. Refund: A full or partial refund of the original purchase price, contingent upon the item’s condition and the reason for return.
2. Exchange: An exchange for a different size, color, or style of the same item, or for a different item of equal or lesser value.

Return Procedure

To initiate a return, please adhere to the following steps:

1. Notify our customer service department via [+233 26 7171 555, digirefera@gmail.com, or contact form] to obtain a Return Merchandise Authorization (RMA) number.
2. Carefully package the item(s) in their original packaging, if possible.
3. Include all original tags, packaging, and accessories.
4. Ship or deliver the item(s) back to us at the address provided by our customer service department.

Refund and Exchange Processing

Upon receiving the returned item(s), we will process your refund or exchange within [5-7 business days]. Refunds will be issued in the original form of payment. Exchanges will be shipped out via Ground Shipping, which typically takes 3-5 business days for delivery. Please note that delivery times may vary depending on your location as well as holidays..

Exceptions

The following items are exempt from returns:

• Final sale or clearance items
• Personalized or customized items
• Items that have been worn, used, or altered in any way

Contact Information

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us:

[Digi Refera]
[+233 26 7171 555]
[digirefera@gmail.com]
[Contact Form]